Shipping policy
Shipping Policy
Effective Date: 01/01/2025
At CLS Supplements, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions of our shipping process.
1. Shipping Methods and Rates
We offer standard shipping for all orders within New Zealand. Shipping rates are calculated based on the delivery address and the size/weight of the order. Shipping costs will be clearly displayed at checkout before you confirm your order.
2. Shipping Process
- Orders are processed within [1-3] business days from receipt of payment, excluding weekends and public holidays.
- Once processed, your order will be shipped via NZ Post or another reputable courier service.
- Delivery times may vary depending on your location within New Zealand:
- Urban areas: Estimated delivery time is 1-3 business days.
- Rural areas: Estimated delivery time is 3-5 business days.
Please note that delivery times are estimates and may vary due to unforeseen circumstances, including adverse weather or issues with third-party couriers.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the NZ Post website or the courier’s tracking page.
4. Shipping Address
Please ensure that the shipping address provided at checkout is accurate and complete. CLS Supplements is not responsible for lost or delayed shipments due to incorrect or incomplete address information. If you notice an error after placing your order, please contact us immediately at [email address], and we will do our best to correct it before your order is shipped.
5. Shipping Delays
While we strive to ensure prompt delivery, we cannot be held responsible for delays caused by NZ Post or any third-party courier service. Should any issues arise with your shipment, we encourage you to contact the relevant courier provider with your tracking number for assistance.
6. International Shipping
Currently, we only offer shipping within New Zealand. For international orders, please contact us directly at [email address] to inquire about possible options.
7. Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of receiving your shipment. We will work with the courier to resolve the issue. In the case of damaged items, please provide photos of the damage for a faster resolution. We will either offer a replacement or a refund, depending on the circumstances.
8. Shipping Charges
Shipping charges are non-refundable unless the product is faulty, damaged, or the wrong item was sent. Please refer to our Returns Policy for more information on refunds.
9. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page and will be effective from the date of posting. We recommend that you review this policy regularly to stay informed of any updates.
10. Contact Us
If you have any questions regarding our shipping process or need assistance with an order, please don’t hesitate to contact us at:
Email: clssupplements@gmail.com
Website: www.clssupplements.com